Portes grátis em compras a partir de 49,90€ para Portugal Continental.



Frequently Asked Questions

Questions and Answers.

It is not allowed to place your order over the phone.
The telephone serves to clarify any doubts in your purchase process.
Yes. Whenever you order an item available, it means that there is stock. What can happen is more than one customer ordering the same item in the same period as yours. In this case, we ask you to be quick in confirming your order and payment.
No. There is no minimum amount required to make a purchase on our online store. In purchases with delivery in Mainland Portugal, with a value above 50 €, the postage is free, with STANDARD delivery (3/5 working days), after payment confirmation.
As a general rule, the items you find in the online store can also be purchased in physical stores, except for our exclusive online collections. The online store may also have items for sale from a different season than the season on sale at the store, for example during the summer season, the online store may also present items from the winter.
The prices of the online store and physical stores do not vary. However, there may be different promotions and campaigns, that is, discounts offered exclusively at physical stores or the online store. The prices that apply are always those indicated in each article.
1. The customer can return his order within 14 days, without any justification.
2. The customer can return an order if it is defective or if he wants to change the number / model.
1. In case of withdrawal of the order, the return costs are borne by the customer, being refunded the value of the item ordered within a maximum period of 14 days, by the same way in which the payment was made.
All articles must not show signs of use and must be sent in their original box.
Yes. Points will also be accumulated in your online purchases.
In case of purchase of several items, the return must be made at once.
We do not accept returns in separate periods.
Example - you purchased 2 items, either return an item and after a period or return the second, in the case of the second it will not be accepted.
In the case of campaign items, pay 1 light 2, returns will only be accepted if the 2 pairs are returned.
Yes, purchases can be made online and collected at physical stores. At the time of purchase, you will have the delivery option and the store options that can be picked up.
Once the returned order has been received and the conditions for exchange / return have been confirmed, Manuel Alves will refund the corresponding amount paid for the returned item, in the same manner in which he made his purchase.
If returned items do not meet the exchange / return requirements, Manuel Alves reserves the right not to accept the exchange / return and to refuse to refund them, with the items available for collection at one of our stores or sent by post office, (the customer being responsible for the new delivery).
Payment of the amount via payment order is made within 15 working days, after the end of the return process.
It is a purchase receipt that allows you to send an order to the person you want without indicating the amount. You can select it in the shopping cart.
When placing your order, you can include the phone number and e-mail address of the person who will receive the gift, so that they can accompany the order themselves. If you prefer, you can enter your data to send the information to you.
Coupon without price - The main feature is that the offer receipt does not include the price of the items.
Personalized Messages - When you select the Gift Voucher option, you can personalize your purchase with a brief message that we will include in your order.
Exchange or return - The person who receives an item purchased with a gift slip will have the option of exchanging by size or model.
Exchanges or returns of products purchased on our website, can only be processed online.

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