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Termos e Condições

Manuel Alves - Website ( is managed by MASALVES - CALÇADO UNIPESSOAL LDA (Manuel Alves) with taxpayer number - 504 456 091, headquartered at Rua Padre José Peixoto Dias, n 80º 4610-285 Felgueiras.

Below we present our terms of use for visitors and customers on the website, for the purpose of any commercial transaction through our online store.

In order to provide any clarification on the part of our users, please read carefully our terms and conditions, privacy policy and cookie policy.

In case of not complying with the proposed conditions, we recommend that the customer or user does not proceed with the purchase. Buying an item implies acceptance of our terms and conditions.

Online sales are intended only for people over 18 and with full capacity, who may be responsible for the commitments resulting from the purchase and sale of the products sold. When accessing our website, the customer declares to be over 18 years old and to present all the characteristics mentioned above, being responsible for his order.

By accepting the conditions, the customer or user declares that he will not use the website for illegal or illicit purposes.

It is Manuel Alves' responsibility, at any time, to make substitutions, alterations or even totally or partially modify the conditions proposed in this document.

It is up to the user or user to check on our website to update any condition, as this condition will be valid at the time of purchase.

The user account is protected and secured by our website, including the online store. This information is available in our Privacy Policy and Cookie Policy.

It is the user's responsibility to provide true data and information, leaving Manuel Alves free of any responsibility.

The user must allow his personal and contact details to be available to complete the purchase process, in particular when the order is delivered by the carrier.

The use of our website and the purchase contracts made through this page are governed by Portuguese law. This provision does not affect the other rights recognized to the consumer by the legislation in force.

This condition will not affect the rights recognized by law.

Whenever necessary, you can contact us through the email address for any clarification on our policy.

In case of technical problems such as interruptions, computer viruses, malfunctions, or others, which compromise the navigation access of our website, Manuel Alves will try to reverse the situation, however, having no responsibility in the face of the impossibility of access or damage caused , noting also that at any time, the operation of the Website may be temporarily suspended, to improve its functioning.

Manuel Alves can change the offer of products, campaigns and prices at any time.

Manuel Alves has the right to cease access to the Website by a user who does not comply with our conditions of use.

In accordance with our Privacy Policy, available on this website, the user must create an account to be able to make a purchase. The provision of data such as: Full name, Date of birth, E-mail address, Telephone number, Tax Identification Number and Address are mandatory for this purpose.

After the account is created, access to the user's account is done through the email address and password created when registering. The password is restricted to the user, and Manuel Alves has no responsibility for its use or supplying it to third parties.

Product Availability

Our products are available on the website as well as respective information on characteristics, stock and delivery times.

Our products are presented through illustrative images, bringing their essence to the image, however, they may suffer color changes or other aspects, it is important that the user carefully reads the characteristics of the product before its purchase.

Any errors regarding product characteristics will always be rectified by our team whenever possible.

The product stock is always limited, and our main concern is to update it in real time. Whenever an item becomes unavailable, the refund to the customer is made within 30 days.

The prices, products and campaigns on the website are only and only valid for online purchases. Regarding the applied prices, if an error is identified, Manuel Alves will rectify the price as soon as it is detected, always informing the customer about the rectification of the same, and he is free to, if he so wishes, cancel his purchase without any loss.

The prices of the online store and physical stores do not vary, being always presented with the VAT in force in Portugal. As it is an online store, the shipping costs are added to the value of the product, always depending on the final destination of the order. There may be different promotions and campaigns, that is, discounts offered exclusively in physical stores or in the online store. The prices that apply are always those indicated in each article.

Once the order is confirmed, it is not possible to make any price changes on our part.

The order is finalized after choosing the payment and delivery method. The payment methods available will always be indicated, the user choosing the payment method that is most favorable for him.

Delivery Methods

The delivery methods available to the customer are chosen at the time of purchase, with the customer having the option of choosing between online purchase and pickup at one of our physical stores or online purchase with delivery to the customer's address. The order is only sent after payment confirmation.

Manuel Alves safeguards possible shipment delays in cases where the item in question exists in low quantities, and it requires a special shipping method (in the case of items that have to be shipped from physical stores).

• In case the withdrawal is carried out in our stores, shipping will have no additional transport cost. As soon as the order is available at the selected store, the customer is informed through his telephone contact, with a period of 10 days to collect it.

• For parcel deliveries at the customer's address, the customer must indicate the correct address and the name of the recipient. Deliveries are available all over Europe, taking into account the variation in the value of postage for certain areas. The customer will be able to follow the delivery process in real time, directly with the carrier responsible for shipping. We safeguard possible delays related to the carrier, local holidays or possible delivery difficulties at the customer's address. Deliveries will be made only on business days. In the event that the delivery of the order is not celebrated, the carrier will contact the customer in order to reschedule or establish a collection point for the customer.

Order Confirmation - Conclusion of the Purchase and Sale Contract

Before finalizing the order by the user, a listing of the item (s) purchased (s) is always shown, as well as quantities, size and color of the same (s). The customer must confirm his order, as well as the billing and delivery details he provided. It is important that the user reads and accepts our terms and conditions for the purpose of purchasing through our website.

When making an online purchase on our website, a purchase and sale agreement is signed with Manuel Alves. After the full payment for the purchased products has been made, the invoice is issued and sent to the email address provided by the user, and it is not possible to make changes after the invoice has been issued, noting that the shipping costs may be increased due to the reshipment of the order or errors related to the address provided by the customer.

For billing, the data provided by the user when registering will be used. The user can, whenever he wants, change or update his data.

Return Policy

In accordance with Decree Law No. 24/2014, of February 14, amended by Law 47/2012, of July 28 and Decree Law No. 78/2018, of October 15, Consumers, whose definition is provided for in said law legally, have the right to freely terminate the contract, up to 14 days after receipt of the order, without any need for justification, with full refund of the products and the respective shipping costs (except in cases of special shipments, which are responsibility of the customer), ensuring the customer only return expenses.

In case the order has not yet been dispatched, it is possible for the customer to cancel the order through the email address

When the order has already been shipped, the customer must wait for the receipt of the order and make the return via our website. The return of the order may be the totality of the products or some of the products, and no more than one return can be made, in different periods, for the same order. Manuel Alves will acknowledge receipt of the customer's return request within 24 hours.

The customer, after receiving the order and filling in the return data on the website, has 14 days to deliver the products, according to the instructions on the website, to our facilities, by mail. to the following address:

MASALVES Footwear Unipessoal Limitada

Rua Padre José Peixoto Dias nº803

4610-285 Felgueiras

The return of the article must be made using the original packaging. The product must include all order documents, labels, and product packaging.

Returned products will always be checked to ensure that they have been returned under the same shipping conditions. Only after this verification is the return validated and the refund is made, using the same payment method used by the user, being made within 14 days. The refund is retained until we receive the form or proof of return, we have received the product or item in our facilities not showing the same conditions with which it was shipped.

In case the article does not present the initial conditions or some of the return parameters have not been respected, the refund is not made, the customer being informed, by email, of the reasons for which it was refused. The customer thus has the option to request the reshipment of the product (s), assuming the transport costs of the same (s)

All rights recognized by the law in force will be safeguarded.

Exchange Policy

The customer has 14 days from the date of receipt of the products to exchange them (size change), accessing our website and filling in data to collect the product.

• Exchange in physical store:
The customer can make a size change in any of our physical stores, free of charge.

• Exchange via online:
The exchange via online implies the payment of the return shipping costs by the customer and the costs of resending the order are borne by Manuel Alves.

There are no exchanges for used products, without product packaging and / or labels or that have any damage on the part of the user, so the products must be exchanged under the conditions in which they were delivered to the customer.

The product will always be checked by our team, and as soon as it is found that it is in exact condition at the time of shipment of the order, the exchange process is analyzed in order to ensure that the procedure was carried out on time and respecting our conditions. If it is accepted, the exchange is made.

In case the article does not present the initial conditions or some of the exchange parameters have not been respected, it is not carried out, and the customer is informed, by email, of the reasons for which it was refused. The customer thus has the option to request the reshipment of the product (s), assuming the transport costs of the same (s).

Exchange Policy - Defects

Manuel Alves always looks after the quality of its products, maintaining a strict quality control of them. However, and within 2 years from the date of delivery of the product, the customer is guaranteed the product. The same will have to inform Manuel Alves, within a maximum period of 2 months after the date of detection of the defect.

During the warranty, the defective product that cannot be repaired is replaced by a new model, or similar.

When the customer finds that the item is defective, he should contact Manuel Alves through the email address, presenting the defect of the item through photographs, as well as presenting the invoice.

Subsequently, the process will be analyzed by our team and if there is a defect, we will replace it at no cost, informing the customer and scheduling the collection of the damaged item.

Manuel Alves points out possible cases in which, at the time the contract is signed, the user becomes aware of the lack of conformity or defect in the product and he has purchased the product under these conditions.

The warranty is excluded whenever the product shows signs of misuse, namely, damage caused by blows, poor maintenance and cleaning, neglect, deterioration, oxidation, loss or loss, unauthorized repairs, modifications, accidents or normal wear as well as damage caused by the use of other products.

Intellectual Property

Manuel Alves and the person who granted the license for its use are entitled to copyrights, trademarks, designs, trade secrets, and other intellectual property rights in the materials or content that are provided as part of the website, these being recognized by the client and consented by the same. The customer will only be able to use this material upon our authorization or by those who granted us the license for its use. This does not prevent you from using this web page to, as necessary, copy your order information or Contract data.

The User will not copy, translate, disassemble or decompile, nor create or attempt to create, by reverse engineering or otherwise, the source code and / or object of the website, also refraining from removing any confidentiality or proprietary notices. intellectual property on the Website.

Manuel Alves does not infringe any intellectual property rights of third parties.

Viruses, Piracy and Other Computer Attacks

The use of our website for a computer attack such as the intentional introduction of viruses, trojans, spyware, malware or any type of technologically harmful or harmful material through unauthorized access to our page, implies the practice of crimes predicted and punished in the Portuguese law. Manuel Alves will notify the competent authorities and we will cooperate in order to discover the identity of the attacker. We emphasize that the damages resulting from any attack on the service are not our responsibility.


If our website contains links to other pages and materials from third parties, these links are provided for information purposes only, without having any control over the content of those pages or materials, as well as the policies and / or practices. The establishment of links to other websites does not, under any circumstances, imply the existence of relations between Manuel Alves and the owner or manager of the website to which the link refers. Therefore, we will not accept any liability for damages or losses due to its use.

Reasons for Force Majeure

Manuel Alves is not responsible for any breach or delay in any of the obligations assumed by us under a Contract whose cause is due to events that are beyond our control (Reasons for Force Majeure).

The concept of Force Majeure must include any act, event, failure to exercise, omission or accident that is beyond our control, including, among others, the following:
• General strike, or other forms of protest that significantly affect the country;
• Public order disturbances, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
• Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster;
• Impossibility to use trains, boats, aircraft, motor transport or other means of transport, public or private; • Inability to use public or private telecommunications systems.
• Government laws, decrees, regulations or restrictions.

Our obligations under the Contracts are suspended for the period in which the Force Majeure Reasons occur and we will benefit from an extension of the period to fulfill such obligations, for a period equal to the duration of the Force Majeure Reasons. We will use all reasonable means to stop the Force Majeure Reasons or to find a solution that allows us to fulfill our obligations under the Contract, despite the Force Majeure Reasons.

Comments and Suggestions

Whenever the user needs, he can ask for assistance, send suggestions, complaints or comments to Manuel Alves through the form on our website, and our team is always available for clarification or resolution of any problem.

Written communication

The User accepts that, when using this Website, the notifications exchanged with Manuel Alves are made electronically, so that the communication is made effectively and due to the legal existence of such notifications being made and recorded in writing. User notifications should preferably be sent through our contact form.

Dispute Resolution

In the presence of any dispute regarding purchase and sale contracts made on this website, we inform the user that he may attempt to resolve it in accordance with EU Regulation No. 524/2013 through access to the online dispute resolution platform online , at

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the Consumer Portal, through the website

Manuel Alves is not bound by adherence or legal imposition resulting from necessary arbitration, to any entity for the alternative resolution of consumer disputes.