Refund Policy
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Placed Orders until 01-04-2025
If you placed your order on
Choose how you want to return your order
1) You can exchange and/or return your online order in our physical stores quickly and easily, without placing an order online!
2) Make your exchange and/or return request in your personal area and follow the instructions!
3) Send it to our headquarters yourself!
In your personal area
Access your personal area to place your order!
Prepare the packaging
Your order must be properly identified!
The original box must not be sent damaged or wrapped in tape!
You should wrap it in a plastic bag/box and seal it well!
Deliver your package
If you selected the delivery option at the delivery/collection point, you will be contacted and sent a return label, which you must print.
Place the items inside the packaging.
Please stick the label on the package after it is closed. The original box should not be sent damaged or wrapped in tape.
Drop off your order at a delivery point within the next 5 days.
Exchanges and Returns
Return policy
In accordance with Decree Law No. 24/2014, of February 14, amended by Law 47/2012, of July 28, and by Decree Law No. 78/2018, of October 15, Consumers, whose definition is provided for in the aforementioned legal diploma, have the right to freely terminate the contract, up to 15 days after receipt of the order, without any need for justification, with a full refund of the products being made (except in cases of special shipments, which are the responsibility of the customer).
If the order has not yet been dispatched, the customer can cancel it by sending an email to info@manuelalves.pt .
Once the order has been shipped, the customer must wait to receive it and make the return through our website, in the personal area of their account.
Exchange Policy
The customer has a period of 15 days from the date of receipt of the products to exchange them, by accessing our website, in the personal area of their account, and filling in the details to collect the product.
Exchange in physical store: The customer can exchange the size and/or item in any of our physical stores, free of charge.
Online exchange: Online exchange, through the customer area, has no associated cost.
Exchange at the customer's expense: The customer may send their order for exchange via a carrier of their choice, after completing the request in the personal area. In this case, they must send it to the following address:
MASALVES Footwear Unipessoal Lda
803
4610-285 Felgueiras
Exchange Policy - Defects
Manuel Alves always ensures the quality of its products, maintaining strict quality control. However, a guarantee is given to the customer within 2 years from the date of delivery of the product.
When the customer verifies that the item is defective, he/she must contact Manuel Alves via the email address info@manuelalves.pt , presenting the item's defect through photographs, as well as the invoice.
Return and Refund Policy
At Manuel Alves, customer satisfaction is our priority. Therefore, we offer a return and refund policy that respects consumer rights, as regulated by Decree-Law No. 24/2014 and other applicable legislation in Portugal.
OUTLET
Products in the Outlet category may have minor imperfections that do not affect their functionality or comfort. To ensure the best shopping experience, we offer these items at special prices. As these are end-of-collection items or have possible aesthetic details, it is not possible to exchange them!
