The delivery methods available to the customer are chosen at the time of purchase, with the customer having the option to choose between online purchase and collection at one of our physical stores or online purchase with delivery to the customer's address. The order is only shipped after payment confirmation.

Manuel Alves safeguards against possible delays in order shipping in cases where the item in question exists in low quantities and requires a special shipping method (for cases of items that must be shipped from physical stores).

• If the collection is made at our stores, the shipment will not incur any additional transport costs. As soon as the order is available at the selected store, the customer is informed via their telephone contact and/or email, having a period of 10 days to proceed with the collection. After this period, we reserve the right to cancel the order and the amount will be placed in the customer's account, available for 1 year!

• For order deliveries to the customer's address, the customer must provide the correct address and the recipient's name. Deliveries are available to all European Union countries, taking into account the variation in shipping costs for certain areas. The customer can track the delivery process in real time, directly with the carrier responsible for the shipment. We safeguard against possible delays related to the carrier, local holidays, or eventual difficulties in delivery to the customer's address. Deliveries will only be made on working days. If the order cannot be delivered, the carrier will contact the customer to reschedule the delivery or define a collection point. Alternatively, the order may be left directly at the nearest collection point.

• If an order is sent and/or redirected to a collection point and is not collected by the customer, resulting in a return, Masalves Unipessoal Lda foresees a deduction of €4.50 which will be subtracted from the refund to the customer. If it is impossible to deliver your order due to a fact not attributable to Manuel Alves or the carrier, a notice of order collection will be left or you will be contacted, to the email address or telephone number provided, to reschedule the delivery of the order.

Please note that, in case of non-delivery of the product within the stipulated period, due to a fact attributable to you, Manuel Alves will reimburse you for the amount paid, with the exception of the costs incurred with the shipment of the order, as well as any expenses related to storage and new delivery attempts.

In case of non-delivery of the product due to a fact not attributable to Manuel Alves or the carrier, Manuel Alves will reimburse you for the amount paid, with the exception of the costs incurred with the shipment of the order, as well as any expenses related to storage and new delivery attempts.

All rights recognized by current law will be safeguarded.