The delivery methods available to the customer are chosen at the time of purchase, with the customer having the option to choose between purchasing online and collecting from one of our physical stores or purchasing online with delivery to the customer's address. The order will only be sent after payment confirmation.

Manuel Alves safeguards against possible delays in shipping orders in cases where the item in question exists in low quantities and requires a special shipping method (for items that have to be sent from physical stores).

• If the order is collected from our stores, there will be no additional shipping costs. As soon as the order is available at the selected store, the customer will be informed by telephone and/or email and will have 10 days to collect it. After this period, we reserve the right to cancel the order.

• For deliveries to the customer's address, the customer must provide the correct address and the recipient's name. Deliveries are available to all countries in the European Union, taking into account the variation in postage costs for certain areas. The customer can track the delivery process in real time, directly with the carrier responsible for the shipment. We take into account possible delays related to the carrier, local holidays or possible difficulties in delivering to the customer's address. Deliveries will only be made on working days. If the order is not delivered, the carrier will contact the customer to reschedule the delivery or define a collection point. Alternatively, the order can be left directly at the nearest collection point.

• If an order is sent and/or forwarded to a collection point and is not collected by the customer, resulting in a return, Masalves Unipessoal Lda foresees a deduction of €4.00 which will be discounted from the refund to the customer. If it is impossible to deliver your order for reasons not attributable to Manuel Alves or the carrier, a notice will be left to collect the order or you will be contacted, at the email address or telephone number provided, to reschedule the delivery of the order.

Please note that, in the event of non-delivery of the product within the stipulated period, for reasons attributable to it, Manuel Alves will refund the amount paid, with the exception of costs incurred in sending the order, as well as any expenses relating to storage and new delivery attempts.

In the event of non-delivery of the product due to reasons not attributable to Manuel Alves or the carrier, Manuel Alves will refund the amount paid, with the exception of costs incurred in sending the order, as well as any expenses relating to storage and new delivery attempts.

All rights recognized by current law will be safeguarded.