Manuel Alves - Website (www.manuelalves.pt) is administered by MASALVES – CALÇADO UNIPESSOAL LDA (Manuel Alves) with taxpayer number – 504 456 091, with registered office at Rua Padre José Peixoto Dias, no. 803 4610-285 Felgueiras.

Below we present our terms of use for visitors and customers on the website, for the purpose of any commercial transaction through our online store.

For any clarification from our users, please read our terms and conditions, privacy policy and cookie policy carefully.

If you do not agree with the proposed conditions, we recommend that the customer or user does not proceed with the purchase.

The purchase of an item implies acceptance of our terms and conditions. Online sales are intended only for individuals over 18 years of age and with full capacity, who can be responsible for the commitments resulting from the purchase and sale of the marketed products.

By accessing our Website, the customer declares to be over 18 years of age and to have all the characteristics mentioned above, being responsible for their order. By accepting the conditions, the customer or user declares that they will not use the website for illegal or illicit purposes.

Manuel Alves may, at any time, substitute, change or even modify totally or partially the conditions proposed in this document.

It is the user's responsibility to check for any updated conditions on our Website, as these conditions will be valid at the time of purchase.

The user account is protected and secured by our Website, including the online store. This information is available in our Privacy Policy and Cookie Policy. It is the user's responsibility to provide true data and information, with Manuel Alves being free from any responsibility.

The user must allow their personal and contact details to be available to complete the purchase process, namely when the order is delivered by the carrier.

The use of our Website and the purchase contracts made through this page are governed by Portuguese law. This provision does not affect other rights recognised to the consumer by current legislation. This condition will not affect rights recognised by law. You can always, if necessary, contact us via email info@manuelalves.pt for any clarification about our policy.

In case of technical problems such as interruptions, computer viruses, malfunctions, or others, that compromise the access to our website or the credibility of the purchase, Manuel Alves will try to reverse the situation, but without any responsibility for the impossibility of access or damages caused, also highlighting that at any time, the operation of the Website may be temporarily suspended, for operational improvement, or reserves the right to cancel orders.

Manuel Alves may, at any time, change the product offer, campaigns and prices. Manuel Alves has the right to terminate access to the Website by a user who does not comply with our terms of use.

According to our Privacy Policy, available on this website, the user must create an account to make a purchase. Providing data such as: full name, date of birth, email address, telephone number, tax identification number and address are mandatory for this purpose. Once the account is created, access to the user's account is made through the email address and password created during registration. The password is restricted to the user, and Manuel Alves has no responsibility for its use or disclosure to third parties.

By placing an order on www.manuelalves.pt, the User:
- Declares that they have read and agreed to these Terms and Conditions, without the need for any subsequent act or consent;
- Declares that they are at least eighteen (18) years of age and/or are of legal age in the jurisdiction of their residence;
- Declares that they have legal capacity to contract and use their own payment methods;
- Declares that they will not make fraudulent use of the website, contrary to law or good customs;
- Declares that they accept that Portuguese law will govern any conflict with the consumer, without prejudice to contrary legal provisions, community directives or international treaties.

Product Availability

Our products, as well as their characteristics, stock, and delivery times, are available on the website. Our products are presented through illustrative images, bringing their essence to the image, but may, however, undergo changes in color or other aspects, making it important for the user to carefully read the product characteristics before purchasing. Any error regarding product characteristics will always be, whenever possible, rectified by our team.

Variations that should not be considered defects:

The products sold by Manuel Alves, especially those handmade, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots, and colors, are not considered defects or lack of conformity. On the contrary, you should expect their presence. Such characteristics are inevitable and should be accepted as part of the individual appearance of the product.

The sizes available on the website are European and shown in numbers (41, 42, etc.). If you are unsure of your size, please contact us at info@manuelalves.pt, sending an exact link to the item in the email.

Product stock is always limited, with our main concern being real-time updates. Whenever an item is unavailable, the customer will be refunded within 30 days. Prices, products, and campaigns on the website are solely and exclusively valid for online purchases. Regarding applied prices, if any error is identified, Manuel Alves will rectify the price as soon as it is detected, always informing the customer about the rectification, and the customer is free to cancel their purchase without any prejudice if they so wish. Online store and physical store prices do not vary and are always presented with the VAT in force in Portugal. As it is an online store, shipping costs are added to the product price, always depending on the final destination of the order.

There may be different promotions and campaigns, i.e., discounts offered exclusively in physical stores or in the online store. The prices that apply are always those indicated for each item.

Once the order is confirmed, it is not possible to make any price changes on our part. The order is finalised after choosing the payment and delivery method.

The available payment methods will always be indicated, and the user chooses the most favourable payment method for themselves.

 

Intellectual Property

Manuel Alves and those who granted the license for its use reserve the copyright, registered trademark, designs, trade secrets, and other intellectual property rights over the materials or content provided as part of the Website, these being recognised and consented to by the customer. The customer may only use such material with our authorisation or by those who granted us the license for its use. This does not prevent you from using this Website, as necessary, to copy information relating to your order or contract data. The User shall not copy, translate, disassemble or decompile, nor create or attempt to create, by reverse engineering or otherwise, the source code and/or object of the website, also refraining from removing any confidentiality or intellectual property notices contained on the Website.

Manuel Alves does not infringe any third-party intellectual property rights. Viruses, Piracy and Other Cyber Attacks The use of our Website for a cyber attack, such as the intentional introduction of viruses, Trojan horses, spyware, malware or any type of technologically harmful or damaging material through unauthorised access to our page, implies the commission of crimes provided for and punished by Portuguese law. Manuel Alves will communicate with the competent authorities and cooperate with the aim of discovering the identity of the attacker. We emphasise that damages resulting from any attack on the service are not our responsibility.

 

Links

If our Website contains links to other pages and third-party materials, these links are provided merely for informational purposes, without us having any control over the content of these pages or materials, as well as their policies and/or practices. The establishment of links to other websites does not imply, in any case, the existence of relationships between Manuel Alves and the owner or manager of the website to which the link refers. Thus, we will not accept any responsibility for damages or losses due to their use.

 

Force Majeure

Manuel Alves is not responsible for any non-compliance or delay of any of the obligations assumed by us under a Contract whose cause is due to events beyond our control (Force Majeure Reasons). The concept of Force Majeure must include any act, event, failure to exercise, omission or accident that is beyond our control, including, among others, the following:

• General strike, or other forms of protest that significantly affect the country;
• Disturbances of public order, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
• Fire, explosion, storm, floods, earthquake, collapse, epidemic or any other natural disaster;
• Impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private;
• Impossibility of using public or private telecommunications systems.
• Laws, decrees, regulations or government restrictions.

Our obligations derived from the Contracts are suspended during the period in which the Force Majeure Reasons occur and we will benefit from an extension of the term to fulfil such obligations, for a period equal to the duration of the Force Majeure Reasons. We will use all reasonable means to end the Force Majeure Reasons or to find a solution that allows us to fulfil our obligations arising from the Contract, despite the Force Majeure Reasons.

 

Comments and Suggestions

Whenever the user needs, they can ask for assistance, send suggestions, complaints or comments to Manuel Alves through the form on our website, and our team is always available to clarify or resolve any problem.

 

Written Communication

The User accepts that, when using this Website, notifications exchanged with Manuel Alves are made electronically, so that communication is made effectively and due to the legal existence that such notifications are made and recorded in writing. User notifications should preferably be sent through our contact form.

Dispute Resolution

In the presence of any dispute regarding purchase and sale contracts made on this Website, we inform the user that they can try to resolve it in accordance with EU Regulation no. 524/2013 by accessing the online dispute resolution electronic platform, at http://ec.europa.eu/consumers/odr/.

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, on the Consumer Portal, through the website www.consumidor.pt. Manuel Alves is not bound by adherence or legal imposition resulting from necessary arbitration, to any alternative consumer dispute resolution entity.



Newsletter Subscription Discount Campaign
The discount associated with newsletter subscription campaigns is not active during sales campaigns and Black Friday.
The discount will become active again after the aforementioned campaigns end.

OUTLET
Outlet category products may have small imperfections that do not affect their functionality or comfort.
To ensure the best shopping experience, we offer these items at special prices. As they are end-of-collection pieces or with eventual aesthetic details, it is not possible to exchange them!

 

 

Payment Methods

At Manuel Alves Shoes, we want your shopping experience to be simple, fast and secure. That's why we offer different payment methods:

Credit/Debit Card – We accept Visa, Mastercard, American Express, Discover, etc.

MB WAY – Pay conveniently and immediately through your MB WAY application (Available in Portugal)

Multibanco – You will receive a reference for payment at any Multibanco ATM or homebanking (Available in Portugal)

PayPal – Make your payment securely with your PayPal account

Sequra – Divide your purchase amount into flexible installments or pay later, simply and transparently.

All payments are processed securely, ensuring the protection of your data.