Yes. Whenever you order an available item, it means that there is stock. What could happen is a stock error, which will be communicated to the customer via email and the same error will be immediately corrected.

If you purchase a single pair and a defect is detected during shipment, we will contact the customer to find out if they want to exchange for another one or cancel the order.

As a general rule, the items you find in  manuelalves.pt online store can also be purchased in physical stores, except for our exclusive online collections. The online store may also have items for sale from a different season than the season for sale in the store, for example during the summer season, the online store may also display winter items.

The prices of the online store and physical stores do not vary. However, there may be different promotions and campaigns, i.e. discounts offered exclusively in physical stores or online stores. The prices that apply are always those indicated on each item.

In case of return of the order, the return costs are borne by the customer, being refunded the value of the item ordered within a maximum period of 14 days, by the same way in which the payment was made.

The costs of a new pair in exchange are offered by Manuel Alves.

See our exchange and returns policy:https://manuelalves.pt/exchanges-returns  

All items must show no signs of use and must be shipped in their original undamaged box.

In the case of purchasing several items, the return must be made at once.

We do not accept returns in separate periods.

Example – you bought 2 items, you want to return one item and after a period you want to return the second one, in which case the second one will not be accepted.

In the case of items from the pay 1 get 2 campaign, returns will only be accepted if the 2 pairs are returned.

Only available in stores in Portugal

Once the order has been received and the conditions for exchange/return confirmed, Manuel Alves will refund the corresponding amount paid for the returned item, in the same way in which you made your purchase.

If the returned items do not meet the exchange/return requirements, Manuel Alves reserves the right not to accept the exchange/return and refuse to reimburse them, leaving the items available for collection at one of our stores or shipping by post office, (being that the new shipment is in charge of the customer).

Payment of the amount  is made within 15 working days after the end of the return process, using the same payment method used to place the order.

Exchanges or returns of products purchased on our website can be made in store, however in the case of returns, refunds are processed by the online store.

Manuel Alves sends orders to the following countries: 

Portugal, Spain (except islands), France, Germany, Italy, Belgium, Netherlands, Ireland, Luxembourg, Finland, Bulgaria, Slovenia, Poland, Romania

As soon as you pay for your order, you will receive a payment confirmation email and your order will go into preparation status.

This remains in effect until the order is shipped.

Our delivery times vary from 2 to 8 working days, depending on the items that make up your order.

If the order has only one item or several items available exclusively online, it will be delivered within 2-3 working days to your address if Portugal. 

If your order consists of more than one item and they are not available in our central warehouse, it will take a little longer to be dispatched, as you will need to wait for all the items to arrive at the central warehouse. It may take up to 8 working days to be delivered

Deliveries to the store are free and the best option for the planet, however, they take a little longer to be delivered, as you will have to wait for the day when our vans travel to the store to make deliveries.

Don't worry, the maximum delivery time will be 8 working days. If you need faster delivery, contact our customer support to receive the necessary help.

It only applies to stores in Portugal.

Our deliveries will always depend on the content of your order, however the fastest delivery is always to a collection point. This is carried out on the business day following dispatch.

You can always contact customer support to receive the estimated delivery date for your order.