Manuel Alves – Website (www.b2b.manuelalves.pt) is administered by MASALVES – CALÇADO UNIPESSOAL LDA (Manuel Alves) with taxpayer number – 504 456 091, with headquarters at Rua Padre José Peixoto Dias, n.º 803 4610-285 Felgueiras.

Below, we present our terms of use for visitors and customers on the website, for the purpose of any commercial transaction through our online store.

For any clarification by our users, we ask you to carefully read our terms and conditions, privacy policy, and cookies policy.

If you do not agree with the proposed conditions, we recommend that the customer or user does not proceed with the purchase. The purchase of an item implies acceptance of our terms and conditions.

Online sales are only intended for individuals over 18 years of age with full capacity, who can be responsible for the commitments resulting from the purchase and sale of the marketed products. By accessing our Website, the customer declares to be over 18 years of age and to possess all the characteristics mentioned above, being responsible for their order.

By accepting the conditions, the customer or user declares that they will not use the website for illegal or illicit purposes.

Manuel Alves reserves the right, at any time, to replace, alter or even modify in whole or in part the conditions proposed in this document.

It is the user's responsibility to check our Website for any updated conditions, as that condition will be valid at the time of purchase.

The user account is protected and secured by our Website, including the online store. This information is available in our Privacy Policy and Cookies Policy.

It is the user's responsibility to provide true data and information, leaving Manuel Alves free from any liability.

The user must allow their personal and contact data to be available to complete the purchase process, namely when the order is delivered by the carrier.

The use of our Website and the purchase contracts made through this page are governed by Portuguese law. This provision does not affect other rights recognized to the consumer by current legislation.

This condition will not affect rights recognized by law.

Whenever necessary, you can contact us via email info@manuelalves.pt for any clarification about our policy.

In case of technical problems such as interruptions, computer viruses, malfunctions, or others that compromise the navigation access of our website, Manuel Alves will try to reverse the situation, having, however, no responsibility for the impossibility of access or damages caused, also stressing that at any time, the operation of the Website may be temporarily suspended for improved operation.

Manuel Alves may, at any time, change the product offer, campaigns, and prices.

Manuel Alves has the right to terminate access to the Website by a user who does not comply with our terms of use.

In accordance with our Privacy Policy, available on this website, the user must create an account to make a purchase. The provision of data such as: Company name, taxpayer number, email address, phone number, and tax address are mandatory for this purpose. After account creation, it will enter an approval or rejection process.

In case of approval, once the account is created, access to the user's account is done through the email address and password created during registration. The password is restricted to the user, and Manuel Alves has no responsibility for its use or provision to third parties.

In case of rejection, it is because you do not meet the necessary requirements to access our product catalog. If in doubt, please contact customer support.

Product Availability

Our products and their respective characteristic information are available on the website.

Our products are presented through illustrative images, bringing their essence to the image, however, they may undergo changes in color or other aspects, so it is important for the user to carefully read the product characteristics before purchasing.

Any error regarding product characteristics will always be rectified by our team whenever possible.

Product stock is always limited, with our main concern being real-time updates. Whenever an item is unavailable, the customer will be refunded within 30 days.

The prices, products, and campaigns present on the website are only and exclusively valid for purchases made on the website. Regarding the applied prices, if any error is identified, Manuel Alves will rectify the price as soon as it is detected, always informing the customer about the rectification, and the customer is free to cancel their purchase without any penalty if they so wish.

After the order is confirmed, it is not possible to make any price changes on our part.

After placing the order, it will be evaluated, and a confirmation of your request with all the presented details will be sent.


Intellectual Property

Copyright, trademarks, designs, trade secrets, and other intellectual property rights over the materials or content provided as part of the Website are reserved to Manuel Alves and those who granted the license for their use, and these are recognized and consented to by the customer. The customer may only use such material with our authorization or by those who granted us the license for its use. This does not prevent you from using this Website, to the extent necessary, to copy information relating to your order or the Contract data.

The User shall not copy, translate, disassemble or decompile, nor create or attempt to create, by reverse engineering or otherwise, the source code and/or object code of the website, also refraining from removing any confidentiality or intellectual property notices contained on the Website.

Manuel Alves does not violate any third-party intellectual property rights.


Viruses, Piracy and Other Cyber Attacks

The use of our Website for a cyber attack such as the intentional introduction of viruses, Trojans, spyware, malware, or any type of technologically harmful or damaging material through unauthorized access to our page, implies the practice of crimes foreseen and punishable by Portuguese law. Manuel Alves will communicate with the competent authorities and cooperate to discover the identity of the attacker. We emphasize that damages resulting from any attack on the service are not our responsibility.


Links

If our Website contains links to other pages and third-party materials, these links are provided merely for informational purposes, without us having any control over the content of these pages or materials, as well as their policies and/or practices. The establishment of links to other websites does not imply, in any case, the existence of relations between Manuel Alves and the owner or manager of the website to which the link refers. Thus, we will not accept any responsibility for damages or losses due to their use.


Force Majeure

Manuel Alves is not responsible for any non-compliance or delay of any of the obligations assumed by us under a Contract whose cause is due to events beyond our control (Force Majeure Reasons).

The concept of Force Majeure should include any act, event, failure to exercise, omission, or accident that is beyond our control, including, among others, the following:
• General strike, or other forms of protest that significantly affect the country;
• Disturbances of public order, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
• Fire, explosion, storm, floods, earthquake, landslide, epidemic or any other natural disaster;
• Impossibility of using trains, ships, aircraft, motor transport or other means of transport, public or private;
• Impossibility of using public or private telecommunication systems.
• Laws, decrees, regulations, or government restrictions.

Our obligations derived from the Contracts are suspended during the period in which the Force Majeure Reasons occur, and we will benefit from an extension of the deadline to fulfill such obligations, for a period equal to the duration of the Force Majeure Reasons. We will use all reasonable means to end the Force Majeure Reasons or to find a solution that allows us to fulfill our obligations arising from the Contract, despite the Force Majeure Reasons.


Comments and Suggestions

Whenever the user needs, they can request assistance, send suggestions, complaints, or comments to Manuel Alves through the form on our website, and our team is always available for clarifications or resolutions of any problem.

Written Communication

The User accepts that, when using this Website, notifications exchanged with Manuel Alves are made electronically, so that communication is effective and due to the legal existence that such notifications are made and recorded in writing. User notifications should preferably be sent through our contact form.


Dispute Resolution

In the presence of any dispute concerning purchase and sale contracts made on this Website, we inform the user that they may attempt to resolve it in accordance with EU Regulation no. 524/2013 by accessing the electronic online dispute resolution platform, at the electronic address http://ec.europa.eu/consumers/odr/.

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, on the Consumer Portal, through the website www.consumidor.pt.

Manuel Alves is not bound by adherence or legal imposition resulting from necessary arbitration, to any alternative consumer dispute resolution entity.